Name:
Rita Katselnik
How your clients refer to you:
Rita, “the life savior”, “the miracle worker”…
Company:
Working Solutions Agency
Contact info:
Ph. (212) 922-9562, email: workingsolution@aol.com, website: www.workingsolutioninc.com
How many years have you been in business in NYC?
24 years
How did you get your start and what was your initial inspiration?
When my son was much younger, I experienced many problems with finding sufficient, caring and loving homecare. I realized there was a lack of qualified agencies that really knew and understood their client’s needs. I am a school teacher by background, and my love of children and knowing what is required to make them strive inspired me to this career path.
What do you feel differentiates you from others in your field?
My agency is very hands on and I’m personally involved in every client’s request for domestic help. To keep our high standards, I personally meet and vet (pre-screen and reference check) every single Applicant. Due to my vast experience, I am known for my very sharp intuition, and I’m always available 24/7 to every Client, well after the placement is made.
What do you feel gives you longevity in this big city with so many options?
Our high standards in recruiting only the best, most qualified and legal candidates/applicants. Our business thrives through word of mouth and our clients’ unparalleled loyalty. We take our business very, very personally…
How do you positively impact your clientele?
“We make all their dreams come true!!!”
What is your favorite part of your job?
I love making the connection of placing the perfect fit, which ultimately makes people happy. I love making people happy or happier! And ultimately hearing how the children are flourishing under our Nannies care, and being of such great help to so many!!!
What is your favorite secret NYC spot?
Metropolitan Museum, where my grandchildren practically grew up, experiencing hands on the vast culture this amazing city has to offer…
How do you benefit mamas?
Ultimately, we give them a peace of mind, and security of knowing that everything at home is being handled with the greatest of care and love, so they are comfortable and free to pursue their interests and careers.
What is the most memorable feedback a client has given you?
So many!!! My Clients call me “a miracle worker”, a life savior”, “Rita to the rescue”… also hearing how many of our Nannies were an instrumental part in raising and shaping their children’s character and well-being…
Pay it forward and name your top colleagues in the same field or related field:
As a boutique Agency with a very personal approach, we are truly one of a kind with a very sincere level of caring and confidentiality… Our services being used not only by private families, but also by many corporations in NYC…
What is the best advice anyone's ever given you? Or what is your "mantra" / words to live by?
My Grandma’s – put your heart in everything you do – and there will be no limit in how far you can go…
My “mantra” – “treat my Clients’ children as if they were my own”…
As moms, the day can escape us, what is your best time-saving trick?
Have sufficient help that will give you an extra pair of hands – Working Solutions is at your service, always!!!